The Parking Spot Theory

There’s a popular concept called The Shopping Cart Theory. The premise is simple: returning your shopping cart to its proper place, even when no one’s looking, reveals your character. It’s a small act that demonstrates consideration for others.

In leadership, specifically at the workplace, we have The Parking Spot Theory. Let’s take two scenarios:

Scenario 1

Your workplace has a dedicated employee parking zone. Do you take the spot closest to the door? Maybe a reserved space for the top dog? The best leaders know that servant leadership knows no boundaries. Here is Pinehurst Police Chief Glen Webb’s approach to his team:

Chief Webb’s LinkedIn post showing his car parked at the back of the lot

That’s quality leadership – well done Chief.

Scenario 2

Your hotel has no employee parking, or it’s limited/far away; however there is a guest parking lot close to your office. What’s the harm in parking there, there are plenty of spaces? Here’s the harm. In hospitality, our North Star is always the guest. We are here to serve them and provide a safe, relaxing experience. Why then should we subject a guest to walking farther to our hotel or restaurant?

Picture this – a guest arrives late to the hotel, it’s raining. They park their car in the closest available space (not close at all) and head for the front door, luggage in tow. As they approach the hotel, soaking wet and struggling with their bags, they pass an employee getting into their car at the front row. That guest now knows exactly where your priorities are—and they’re not with them.

You might be thinking this is a small thing, and you’re right, it is. But that’s exactly why it matters. Leadership is about more than big decisions and strategic vision. It’s about the daily choices that reveal what you actually value. Your team is watching. They notice where you park, how you treat the staff, whether you clean up after yourself in the break room. These small acts either reinforce or contradict everything you say in meetings about putting others first.

Leaving the grocery store? Please return your cart. Arriving to work? Please park in the back.